Refund & Cancellation Policy
Effective Date:13th June 2025
At Dug and Drag, we strive to provide the best service possible. Please read our refund and cancellation policy carefully.
- Cancellation Policy
Cancellations can be requested within 24 hours of placing an order.
After 24 hours, the order is processed and cannot be canceled.
There is no Return accepted once the order is processed. - Refund Policy
Refunds will be issued only in the following cases:
Duplicate payment.
Payment made for a product not delivered due to a verified technical error. - Refund Process
Email us at kkerthi.mm@gmail.com with your order ID and reason for refund.
Once approved, refunds will be credited within 7–10 business days via the original payment method.
Shipping policy
Standard delivery: Delivery within 5-7 working days
- Contact Us
For refund or cancellation-related queries:
Email: kkerthi.mm@gmail.com
Subject Line: Refund/Cancellation Request – Dug and Drag
