At Dug and Drag, we want you to love every purchase. If you’re not satisfied, we’re here to help.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- Items must be unused, in original condition, and with all tags and packaging intact.
- Proof of purchase (order ID/invoice) is required.
2. Non-Returnable Items
- Used, damaged, or altered products
- Customized or special-order items
- Products without original packaging
- Clearance or final sale items
3. Exchange Policy
- Exchanges are allowed for defective, damaged, or incorrect items only.
- Subject to product availability.
- If the item is unavailable, a refund will be processed.
4. Return Process
- Contact our support team with your order ID and reason for return.
- Share clear images (if product is damaged/incorrect).
- Our team will guide you through pickup or return shipping.
5. Refund Process
- Once the returned item is received and inspected, refund will be initiated.
- Refunds will be processed to the original payment method.
- It may take 5–7 business days to reflect in your account.
6. Return Shipping
- If the return is due to our error (damaged/wrong product), we will cover shipping charges.
- For other returns, shipping charges may be borne by the customer.
7. Cash on Delivery (COD) Orders
- Refunds for COD orders will be processed via bank transfer or store credit.
Need Help?
For any queries, feel free to contact our support team—we’re happy to assist you!